Account Settings

Manage your Member Portal account settings, profile information, and security.

Accessing Account Settings

1. Log in to the Member Portal
2. Click the profile icon in the upper right
3. Navigate to User Information

Profile Information

Update Profile Photo

1. Go to User Information
2. Click on your profile photo
3. Upload a new image
4. Save

Your profile photo appears on your fundraising pages and in the portal.

Update Display Name

1. Go to User Information
2. Edit the Name fields
3. Save changes

This updates your account name, not individual donation display names.

Update Email Address

1. Go to User Information
2. Click Change Email
3. Enter your new email address
4. Verify the new email via confirmation link

Note: You'll need to use the new email to log in after changing it.

Security

Change Password

1. Go to User Information
2. Click Change Password
3. Enter your current password
4. Enter your new password
5. Confirm the new password
6. Save

Password Requirements

• Minimum 8 characters
• Mix of letters and numbers recommended
• Avoid easily guessed passwords

Forgot Password

If you can't log in:

1. Go to the login page
2. Click Forgot Password
3. Enter your email address
4. Check your email for a reset link
5. Click the link and create a new password

Account Activity

View All Organizations

The Member Portal connects to all CauseVox organizations where you've:

• Made donations
• Created fundraising pages
• Signed up as a supporter

Switch between organizations using the site selector in your dashboard.

Global Activity

View aggregate activity across all organizations:

Section	What You'll See
Personal Pages	All personal pages you've created
Team Pages	Teams where you're an admin
Organization Pages	Organizations where you're an admin
Recurring Profiles	All active recurring donations
Pledges	All active pledges

Data and Privacy

What Information is Stored

Your account stores:

• Name and email
• Profile photo
• Donation history
• Fundraising page content
• Payment methods (securely tokenized)

Requesting Data

Contact the organization or support@causevox.com to request:

• Export of your donation history
• Information about how your data is used

Data Security

• Payment information is tokenized and encrypted
• Portal links are secure and time-limited
• SSL encryption protects all data transfer

Troubleshooting

Can't Log In

1. Verify you're using the correct email
2. Try Forgot Password to reset
3. Check for typos in your password
4. Clear browser cache and try again
5. Contact support if issues persist

Account Locked

If you've entered incorrect passwords multiple times:

• Wait 15-30 minutes and try again
• Use Forgot Password to reset
• Contact support@causevox.com

Multiple Accounts

If you have multiple email addresses associated with donations:

• Each email has a separate portal account
• Contact the organization to merge donation records
• Use the same email going forward for consolidated access

Related Articles

• Portal Overview
• Personal Pages
• Team Pages