SMS Delivery Status

The Recipient Status tab shows the delivery state of every contact your SMS broadcast was sent to, one row per contact.

Status states

• Queued — accepted into the send queue, not yet handed to the carrier.
• Sent — handed to the upstream SMS provider.
• Delivered — confirmed delivered by the recipient's carrier.
• Failed — carrier rejected the message. The row shows the carrier's reason.
• Opted Out — recipient replied STOP after receiving the message. They will not receive future SMS from your sender.

Filtering

Search by phone number to find a specific recipient. Sort to see the most recent activity first.

Failure reasons

Common reasons that show up on Failed rows:

• Invalid number — not a real mobile phone, or has been disconnected
• Carrier blocked — the upstream carrier rejected the message
• Opted out (pre-existing) — recipient was already opted out before this broadcast was sent
• Region not supported — your number can't deliver to the recipient's country

Exporting

Click Export to download visible rows as CSV. The export respects active filters and search.

WARNING

Once a contact is in Opted Out state, they cannot receive any future SMS from this org's sending number — even if you re-add them to an audience. To re-engage, the contact must opt back in via a separate channel (web sign-up form, etc.).