Custom Fields

Add custom questions to your ticketing form.

Order Custom Fields

Questions asked once per order (to the buyer):

• Dietary restrictions
• Special requests
• How did you hear about us?

Ticket Custom Fields

Questions asked for each ticket holder (attendee):

• T-shirt size
• Meal preference
• Accessibility needs

Field Types

• Text Input — A single-line text field for short answers (names, codes, etc.)
• Text Area — A multi-line text box for longer responses
• Dropdown — A single-selection list with predefined options
• Multi-Select — A multi-selection list allowing multiple choices
• Checkbox — A toggle for yes/no or opt-in questions
• Phone Number — A field formatted for phone numbers
• Email Address — A field formatted for email addresses
• Address — A complete address block (street, city, state, zip, country)
• Hidden — An invisible field with a preset value, useful for internal tracking

Labels and Shared Data

Each custom field has a label that acts as its storage key. If two forms use a custom field with the same label and field type, they read and write to the same data on the contact record.

This is useful when multiple forms need to collect or display the same information — for example, a "T-Shirt Size" field on both a ticketing form and a registration form will share the same value.

WARNING

Renaming a custom field's label changes its storage key. The field will no longer read or write data saved under the previous label.