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Creating Tickets
Use the Add Ticket button on the Tickets page to manually create tickets for VIPs, staff, or offline purchases. This guide explains every section and field on the form.
Campaign
- Campaign (required) — every ticket must be associated with a campaign. Selecting a campaign determines which ticketing forms are available.
Ticketing Form
- Ticketing Form (required) — scoped to the selected campaign. The form determines which ticket tiers are available.
Site (Optional)
- Site / Project / Team / Network (optional) — associate the ticket with a specific site or peer-to-peer page for attribution tracking.
Ticket Tier
- Ticket Tier (required) — select from the tiers defined on the ticketing form. Each tier has a name and optional description.
Inventory Limits
Manually created tickets bypass tier inventory limits. You can create tickets even when a tier is sold out.
Ticket Holder
- Status (required) — the ticket's redemption status: Unredeemed, Redeemed, or Cancelled.
- First Name (required) — the ticket holder's first name.
- Last Name (required) — the ticket holder's last name.
- Email (required) — the ticket holder's email address. After creating the ticket, you'll have the option to send the ticket receipt to this email.
Note: If no existing contact is linked to the ticket holder, a new contact record is automatically created from the details provided.
Custom Fields
These are the extra fields your organization has set up for tickets (managed in Revenue Settings > Ticket Fields).
- When you select a ticketing form above, this section is automatically filtered to show only the fields that belong to that form. You'll see a note like "Filtered by form (3 hidden)" with a Show all link in case you need access to the rest.
- When you click Show all, every custom field is displayed. You can click Show form fields to go back to the filtered view.
- When no ticketing form is selected, all custom fields are shown, with a note suggesting you select a form to narrow things down.
If your organization hasn't created any ticket custom fields, this section will say "No custom fields."