Appearance
Ticketing
Manage event ticket orders and individual ticket redemptions.
Ticket buyers can pay with either Stripe or PayPal — both processors are supported at ticket checkout, and buyers see whichever ones are connected to the campaign. See Payment Processors.
Ticket Orders
Viewing Ticket Orders
- Navigate to Manage > Ticket Orders
- Use the campaign dropdown to filter by event
- Search by buyer name or email
Entering an Order Paid Offline
When a buyer pays by check, cash or another offline method, click Create on the Ticket Orders page to enter the order. See Creating Ticket Orders.
Order Details
Click an order to view:
- Buyer Information - Name, email, phone
- Order Summary - Tickets purchased, total amount
- Tickets - Individual tickets in the order
- Payment Details - Transaction ID, payment method
- Custom Field Responses - Answers to form questions
Order Statuses
| Status | Description |
|---|---|
| Paid | Payment successfully processed |
| Refunded | The order has been refunded |
A partial refund is tracked as the difference between the order amount and amount_refunded on the record — the status stays paid. Failed payments do not create a persisted ticket order.
Refunding Orders
- Select the ticket order
- Click Actions > Refund
- Choose full or partial refund
- Confirm the refund
Individual Tickets
Viewing Tickets
- Navigate to Manage > Tickets
- Filter by status (Unredeemed, Redeemed)
- Search by attendee name or email
Ticket Details
Each ticket contains:
- Attendee Information - Name, email
- Ticket Type/Tier - Which ticket level was purchased
- Order Reference - Link to the parent order
- Redemption Status - Whether the ticket has been used
- Custom Fields - Attendee-specific responses
Creating Tickets Manually
Add tickets for VIPs, staff, or offline purchases:
- Navigate to Manage > Tickets
- Click Add Ticket or Add Order
- Enter buyer and attendee information
- Select ticket tier
- Choose payment type (offline, comp, etc.)
- Save
Note: If no existing contact is linked to the ticket buyer, a new contact record is automatically created from the buyer details provided.
For a detailed guide to every field, see Creating Tickets.
Redeeming Tickets
Mark tickets as used at your event:
Individual Redemption:
- Find the ticket
- Click Redeem or toggle the redemption status
Bulk Redemption:
- Select multiple tickets using checkboxes
- Click Redeem Selected
Ticket Statuses
| Status | Description |
|---|---|
| Unredeemed | Valid ticket, not yet used |
| Redeemed | Ticket has been used / checked in |
| Voided | Ticket is no longer valid (e.g. after a refund on the parent order) |
Guest List Management
Exporting Attendee Lists
- Navigate to Manage > Tickets
- Apply any needed filters
- Click Export
- Choose columns and format (CSV or Excel)
- Download
Export includes:
- Attendee names and contact info
- Ticket types
- Custom field responses
- Redemption status
Check-in Best Practices
- Export your guest list before the event
- Use ticket IDs or QR codes for quick lookup
- Mark tickets as redeemed during check-in
- Track no-shows for future planning
Finance Side
A paid ticket order creates a Revenue record on the finance side, carrying the same finance fields as a donation: splits, credits, solicitors, and tags. The ticket order is the fundraising-side view; the Revenue is the finance-side view of the same payment. The order also gets an Expected Revenue counterpart that completes when the payment does — the full chain is visible in the Finance panel on the order's overview page.