Appearance
Ticketing
Manage event ticket orders and individual ticket redemptions.
Ticket Orders
Viewing Ticket Orders
- Navigate to Manage > Ticket Orders
- Use the campaign dropdown to filter by event
- Search by buyer name or email
Order Details
Click an order to view:
- Buyer Information - Name, email, phone
- Order Summary - Tickets purchased, total amount
- Tickets - Individual tickets in the order
- Payment Details - Transaction ID, payment method
- Custom Field Responses - Answers to form questions
Order Statuses
| Status | Description |
|---|---|
| Paid | Payment successfully processed |
| Refunded | The order has been refunded |
A partial refund is tracked as the difference between the order amount and amount_refunded on the record — the status stays paid. Failed payments do not create a persisted ticket order.
Refunding Orders
- Select the ticket order
- Click Actions > Refund
- Choose full or partial refund
- Confirm the refund
Individual Tickets
Viewing Tickets
- Navigate to Manage > Tickets
- Filter by status (Unredeemed, Redeemed)
- Search by attendee name or email
Ticket Details
Each ticket contains:
- Attendee Information - Name, email
- Ticket Type/Tier - Which ticket level was purchased
- Order Reference - Link to the parent order
- Redemption Status - Whether the ticket has been used
- Custom Fields - Attendee-specific responses
Creating Tickets Manually
Add tickets for VIPs, staff, or offline purchases:
- Navigate to Manage > Tickets
- Click Add Ticket or Add Order
- Enter buyer and attendee information
- Select ticket tier
- Choose payment type (offline, comp, etc.)
- Save
Note: If no existing contact is linked to the ticket buyer, a new contact record is automatically created from the buyer details provided.
For a detailed guide to every field, see Creating Tickets.
Redeeming Tickets
Mark tickets as used at your event:
Individual Redemption:
- Find the ticket
- Click Redeem or toggle the redemption status
Bulk Redemption:
- Select multiple tickets using checkboxes
- Click Redeem Selected
Ticket Statuses
| Status | Description |
|---|---|
| Unredeemed | Valid ticket, not yet used |
| Redeemed | Ticket has been used / checked in |
| Voided | Ticket is no longer valid (e.g. after a refund on the parent order) |
Guest List Management
Exporting Attendee Lists
- Navigate to Manage > Tickets
- Apply any needed filters
- Click Export
- Choose columns and format (CSV or Excel)
- Download
Export includes:
- Attendee names and contact info
- Ticket types
- Custom field responses
- Redemption status
Check-in Best Practices
- Export your guest list before the event
- Use ticket IDs or QR codes for quick lookup
- Mark tickets as redeemed during check-in
- Track no-shows for future planning
Finance Side
A paid ticket order creates a Revenue record on the finance side, carrying the same finance fields as a donation: splits, credits, solicitors, and tags. The ticket order is the fundraising-side view; the Revenue is the finance-side view of the same payment.